Engagement Manager : Em Job in C2l Biz Solutions Private Limited

Role specifications

Single point responsibility for the engagement
Fulfilment of engagement commitments timelines, deliverables, quality, process compliance
Maintain customer satisfaction level for the engagement
Plan activities for the engagement based on the customer expectations, customer future plans
Discuss the plans with the customer to arrive at common understanding and expectations from the engagement from time to time
Plan resources as per the needs of the engagement
Day to day management of the engagement for work scheduling, work allocation, progress tracking
Adapt and implement processes relevant for the engagement, ensure compliance against the processes

Team leadership for the engagement
Lead the team assigned to the engagement
Ensure team member productivity, motivation, retention
Project self as the team leader to the customer for the engagement
Communication with the customer for the engagement as the overall leader for the engagement

ABC

Engagement role fulfillment expectations
Domain knowledge of the customer s business
Functional knowledge of the solutions proposed / working from C2L BIZ stable
Ability to lead discussions with the users for business / functional requirements related to the engagement commitments
Ability to investigate, help the team members to investigate any finding reported by the customer associated with the engagement

Commercial aspects of the engagement
Ensure achievement of budgeted cost / profitability of the engagement
Relate with the account manager for ensuring commercial interests of C2L BIZ are protected
Work along with account manager to help in commercial growth of the relationship with the customer