Customer Support Associate Permanent Job in Byju's
Customer Support Associate Permanent
Byju's
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
Prerequisites:Excellent communication skills in English and Hindi. Knowledge of additional languages would be an added advantage.Flexibility to work in rotational shifts during day and punctuality to work is a must.
Key Accountabilities & Deliverables:
- Interact with customers through Calls (Voice Process)
- Focus on achieving targets based on call quality, connectivity, CSAT etc
- Maintains customer records by updating account information in the database.
- Understand the customers query and identify the customers need and give the best resolution to the customer.
- Recommend potential products or services to customers by analyzing customer needs.
- Maintain relationships with customer by providing support, information, and guidance and providing them with 100% satisfaction on the product they purchase.
- Focus on quality of work and documentation of the action as well.
- Be a team player and maintain team spirit, positive energy at work.
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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