Technical Support Engineer Job in Blue Copper Technologies

Technical Support Engineer

Blue Copper Technologies 4+ weeks ago

Kolkata, West Bengal
Not Disclosed
Full-time

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Job Summary

Position : Technical Support Engineer (2-4 Years in Support)

We are looking for a bright Technical Analyst to provide enterprise-level technical and operational support to our customers. Background in engineering or similar is a must.

Responsibilities :

Proactive resolution & troubleshooting of customer queries.
Technical & Software Product & Solution Support.
Business & Operational Support.
Software Support & Maintenance.
Software Product & Solution Testing.
Product & Business Documentation.
Client Communication.
Data Analysis & Reporting.

Skills & Qualifications :

Common operating systems: Fair understanding of any two of these - Linux, Windows, Android & iOS.
Programming languages: OS level Scripting language like Shell Scripting, Batch Programming etc.
Able to deliver services on a 24x7 basis as per US shifts.
Database: Fair understanding of any two of these - Oracle, MySQL, MS SQL Server, MongoDB.
Configuring and Basic Testing Knowledge of Software Products.
Fair understanding of Software Engineering Lifecycle.
Fare understanding of Issue Management.
Excellent communication and presentation skills.
Basic understanding of Monitoring system and Alerts.
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
Good knowledge of Office Products (spreadsheet, presentation etc.).
Ability to work both individually and with teams.
Educational Qualification: BTech in Information Technology (IT), Electrical Engineering (EE), Mechanical Engineering (ME), Bachelor of Computer Application (BCA).