Key Client Manager Job in Blowhorn

What you will do :

Principle Accountabilities

1) Business Development & Market Penetration Strategy:

• Focused and planned market penetration by meeting the existing customers.
• Focused on selling all the services and achieving sales and revenue growth.
• Increase confidence of new clients in the company's services and resolve operational queries of the customer.
• Study the current service provider and acquire new clients with planned strategies.

2) Negotiation skill & relationship management:

• Unleash relationships with customers for additional customers through his reference.
• Develop relationships with customers and finance people for immediate and smooth payment.
• Unleash relationships with customers to gain other stream of logistics business from the customer may be at other locations.

3) Excellent Customer Service:

• Proper understanding of customer s requirements.
• Understand the business needs of the new customers and process requirements.
• Feedback on our service standards and areas of improvement.

4) Market Intelligence:

• Focus on changes taking place in the market & competition.
• Constantly benchmarking our services with the competition.
• Constantly study the customer profile, his monthly & annual business, his business plan of expansion /closure, which help you and Management to take decision credit policy and business strategy.

5) Revival strategies for Lost Customer:

• Approach customers that we may have lost in the past on service issues.
• Understand the reason and retrieve the customer by reinstating service confidence in him.

6) Financial Management:

• Effectively follow Credit control policy.
• Understand credit worthiness of the clients
• Focus on fund flow and payment as per the credits offered to the clients.

7) Corporate Core Values:

• Strict adherence to our core values

8) Management Information System (MIS):

• Time to close the deal / opportunity
• % age of lead / opportunity not worked on
• Sales Productivity
• Shift of clients from us or within the competition and reason.
• Debtors list with reason for delay beyond credit period.
• Report determining level of Customer Satisfaction with different parameters.
• Prepare reports in a structured way on incidents affecting or impacting operations or on deviation or such other matters which are of interest to the Management.

What we are looking for :

• Able to multitask, prioritize, and manage time efficiently
• Goal-oriented, organized team player
• Encouraging to team and staff; able to mentor and lead
• Excellent interpersonal relationship skills
• In-depth understanding of company key clients and their position in the industry
• Eager to expand company with new sales, clients, and territories
• Able to analyse data and sales statistics and translate results into better solutions
• Bachelor s degree in marketing, business administration, sales, or relevant field; MBA degree preferred
• 5-12 years previous work experience in sales, management, key account management, or relevant experience
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Basic computer skills, and experience with CRM software and MS Office Suite, with emphasis on superior Excel skills.
• Strong negotiation skills, with ability follow-through on client contracts
• Ability to multitask and manage more than one client account
• Proven results of delivering client solutions and meeting sales goals
• Experience in Logistics/Supply chain would be an added advantage

Qualifications:

• Bachelor's degree/ MBA
• A minimum of 5 years proven, successful inside and/or outside sales experience.
• Demonstrated collaboration and negotiation skills.
• Proven track record of meeting and exceeding sales quota.
• Positive attitude, high motivation level and a passion for building a business.