Customer Success Manager Job in Berakhah Employment Solutions

Key Responsibilities:

Account Management:

· Proactively engage with existing clients to understand their needs and challenges.

· Act as the main point of contact for assigned accounts, ensuring timely responses and issue

resolution.

· Monitor customer accounts for usage patterns and potential upsell opportunities.

Customer Onboarding:

· Guide new clients through the onboarding process, ensuring a smooth transition into our

products/services.

· Provide training and resources to help clients maximize the value of our offerings.

Customer Retention:

· Develop and implement strategies to reduce churn and increase customer retention rates.

· Conduct regular check-ins with clients to assess satisfaction levels and address any concerns.

Upselling and Cross-selling:

· Identify opportunities for upselling and cross-selling additional products or services.

· Collaborate with the sales team to execute expansion strategies.

Feedback Collection and Analysis:

· Gather feedback from clients regarding their experience with our products/services.

· Analyse feedback to identify areas for improvement and work with internal teams to

implement necessary changes.

Data Analysis and Reporting:

· Monitor and analyze customer data and usage metrics to identify trends and opportunities for

improvement.

· Prepare and present regular reports on customer success metrics to the management team.

Customer Advocacy:

· Identify satisfied clients who can serve as references or provide testimonials.

· Cultivate relationships with advocates and leverage their experiences for marketing purposes.

Qualifications:

· Proven experience in customer success, account management, or a related role.

· Strong communication and interpersonal skills.

· Demonstrated ability to build and maintain customer relationships.

· Analytical skills for data-driven decision-making.