BriefCase
BriefCase

Customer Service Representative/executive Job in Bailiwick I. T. Cottage Pvt. Ltd.

Customer Service Representative/executive

Bailiwick I. T. Cottage Pvt. Ltd. 4+ weeks ago
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Job Summary

Job Description

  • -Manage large amounts of incoming calls
    -Generate sales leads
    -Identify and assess customers needs to achieve satisfaction
    -Build sustainable relationships and trust with customer accounts through open and interactive communication
    -Provide accurate, valid and complete information by using the right methods/tools
     -Meet personal/customer service teamsales targets and call handling quotas
    -Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
     -Follow communication procedures, guidelines and policies
    -Take the extra mile to engage customers


    • Requirements

  • Proven customer support experience or experience as aclient service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree


    • Experience Required :

    3 to 4 Years

    Vacancy :

    2 - 4 Hires

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