BriefCase
BriefCase

Account Manager Job in Axelerant Technologies, Inc

Account Manager

Axelerant Technologies, Inc 4+ weeks ago
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Job Summary

Job Responsibilities

  • Maintain account retention while providing outstanding customer service and developing client relationships.
  • Identify and close new opportunities within existing accounts.
  • Gain an in-depth understanding of the customer s business model and overall ecosystem.
  • Nurture trusted relationships with primary stakeholders at respective accounts.
  • Build relevant account plan strategies that result in performance and improved customer experience
  • Monitor customer feedback and sentiments via Interviews, NPS, Satisfaction, and other survey results and build appropriate action plans and initiatives towards addressing them regularly.
  • Setup and maintain a regular account check-in cadence, host Quarterly Business Reviews, manage customer escalations, and proactively identify risk and opportunities.
  • Partner with internal resources ( Sales/Pre-sales, Delivery, Engineering, and Consulting teams) to resolve customer escalations or operational issues and remove roadblocks from team
  • Update and maintain the CRM database with the most relevant account and relationship details
  • Own and maintain sales pipeline and forecast from respective accounts.
  • Collaborate with the Customer Marketing program lead and the marketing team to deepen our customer engagements.
  • Meet and exceed set Renewal and Expansion Goals and Key Performance Indicators

Requirements

  • Demonstrated experience in account management, customer success management or an equivalent role for a technology company serving SMB and Mid Market organizations.
  • Experience with preferably HubSpot CRM or other equivalent CRM
  • Strong Google Suite knowledge, including Docs, Sheet, Slides, and equivalent.
  • Familiarity with web technologies, digital experience platforms, and UI/UX solutions
  • Strong teamwork, communication & cross-group collaboration skills
  • Proven track record of sustaining and growing customer relationships and revenue from accounts.
  • Basic Forecasting and analytical skills
  • Can identify expansion opportunities when speaking to a customer
  • Has owned and exceeded your renewal and upsell/ cross-sell quotas.
  • Ability to negotiate difficult conversations
  • Very organized, with effective time management skills
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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