Account Manager Job in Axelerant Technologies, Inc
Account Manager
Axelerant Technologies, Inc
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Job Summary
Job Responsibilities
- Maintain account retention while providing outstanding customer service and developing client relationships.
- Identify and close new opportunities within existing accounts.
- Gain an in-depth understanding of the customer s business model and overall ecosystem.
- Nurture trusted relationships with primary stakeholders at respective accounts.
- Build relevant account plan strategies that result in performance and improved customer experience
- Monitor customer feedback and sentiments via Interviews, NPS, Satisfaction, and other survey results and build appropriate action plans and initiatives towards addressing them regularly.
- Setup and maintain a regular account check-in cadence, host Quarterly Business Reviews, manage customer escalations, and proactively identify risk and opportunities.
- Partner with internal resources ( Sales/Pre-sales, Delivery, Engineering, and Consulting teams) to resolve customer escalations or operational issues and remove roadblocks from team
- Update and maintain the CRM database with the most relevant account and relationship details
- Own and maintain sales pipeline and forecast from respective accounts.
- Collaborate with the Customer Marketing program lead and the marketing team to deepen our customer engagements.
- Meet and exceed set Renewal and Expansion Goals and Key Performance Indicators
Requirements
- Demonstrated experience in account management, customer success management or an equivalent role for a technology company serving SMB and Mid Market organizations.
- Experience with preferably HubSpot CRM or other equivalent CRM
- Strong Google Suite knowledge, including Docs, Sheet, Slides, and equivalent.
- Familiarity with web technologies, digital experience platforms, and UI/UX solutions
- Strong teamwork, communication & cross-group collaboration skills
- Proven track record of sustaining and growing customer relationships and revenue from accounts.
- Basic Forecasting and analytical skills
- Can identify expansion opportunities when speaking to a customer
- Has owned and exceeded your renewal and upsell/ cross-sell quotas.
- Ability to negotiate difficult conversations
- Very organized, with effective time management skills
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