Key Account Manager-warehouse Business (3pl) Job in Apollo Supply Chain

Roles & responsibilities

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquire a thorough understanding of key customer needs and requirements and bridge gap internal stakeholders.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams, to proactively raise a red flag to relevant stakeholders.
• Resolve any issues and problems faced by customers and do RCA to deal with complaints and take customer feedback.
• Play an integral part in building customer roadmap and generating new sales from existing customers that will turn into long-lasting relationships.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• To travel to warehouses as and when needed and regular visits to customers for QBR/MBR/relationship building/escalation handling.
• Ensure 100% collection of payments on tine in full and timely bill submission to customers.
• Do time to time reconciliation of financial accounts with customers.