Sr.finops Analyst - Payroll Job in Amazon

DESCRIPTION

Amazon is looking for an energetic and enthusiastic candidate to join the fast paced world of Payroll operations. We are not an average retailer and this is definitely not your average payroll position reporting in through Amazon Finance Operations. Were looking for exceptional people with outstanding communication, problem solving skills, payroll process combined with payroll system knowledge, and customer service passion.

Amazon seeks a Payroll Analyst with at least four years customer/inbound calling experience and/or US Payroll in a large customer-oriented corporate environment.
Responsibilities also include:
Provide support and assist in resolving employee queries
Handle customer queries through calls, chat and emails
Handle escalation calls related to Over payment and Receivables
Taking inbound calls for queries and making outbound calls for receivables recovery
Process and explain manual check calculations, work with multiple stakeholder teams to understand root cause of over payment/receivable and provide details to employees
Produce timely responses to employee inquiries
Record inbound/outbound calls, update simplicity with repayment plan agreed with employee.
Work closely with GERM Operations for providing better employee experience and improve collection effectiveness

BASIC QUALIFICATIONS

4+ years of relevant experience
Excellent written and oral communication skills
Payroll or Accounting knowledge
Flexible to work in shifts
Proficient in Microsoft Excel and Word
Work seamlessly with multiple stakeholder in a highly fast paced environment to get the appropriate response for employee queries
Ideal candidate will be a role model in customer obsession , ownership, bias for action and earn trust

PREFERRED QUALIFICATIONS

Prior experience in inbound calling/customer support
Knowledge on US Payroll/Taxes is preferred
Strong problem solving and review skill
Seamless ability to work with