Sr Operations Manager Job in Amazon

DESCRIPTION

Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being the worlds most customer centric company. Our customers are worldwide, and include not just consumers, but also our sellers and vendors (selling partners). World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. To meet our selling partners needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas.
Product Assurance, Risk & Security (PARS) organization exists to keep our customers and partners safe, protect associates, ensure WW compliance, and enhance our brand through environmentally and socially sustainable operations. The Compliance Operations Team (C-Ops) is the operational arm of the PARS. C-Ops performs classification actions for Restricted Product Compliance (RPC), Dangerous Goods (DG), Trade Compliance (TC), and Direct Import Product Compliance (DIPC) programs. C-Ops also supports the sustainability initiatives related to Corporate Social Responsibility (CSR), Customer Packaging Experience (CPEX), Electronic Handling Fee, Product Safety review and Product Recall for the Product Safety program. C-Ops is a global team with offices across India, China, Poland, Romania, Netherlands, Jordan, and Costa Rica and supports compliance related needs for all Amazon marketplaces and internal customers


Role and Responsibilities:
This role manages multiple Compliance Teams servicing multiple categories and different tasks. The individual would be responsible for overall planning, budgeting, growth, delivery, process efficiency and productivity for their respective work groups. The individual would have targets on process standardization and automation. Would engage with the Category teams across the globe and build customer confidence through quality delivery, robust processes and sound reporting metrics. The individual would be responsible and be a point of escalation for the delivery by the teams reporting to him/her. This individual would report to the Operational leader, Restricted Products, who is based out of India.
The key activities include:
Work with the Amazon Legal and Product compliance teams to identify compliance requirements and build operational processes around it.
Work with Regulatory authorities during compliance audits and redesign processes in case of major findings.
Own and aligns process goals to business goals
Ensuring that classification is aligned with Amazon catalogues worldwide and that products sourced comply with the Amazon dangerous goods management program;
Owns monthly/ quarterly business reviews and complete documentations
Continuous improvement of Amazon processes;
Collaborating with other stakeholders to ensure vendors or sellers comply with legal requirements.
Documentation: manage, maintain and improve documentation processes;
Conduct weekly audit reports to track compliance issues Standardize and maintain Standard Operational Procedures (SOPs);
Troubleshoot and drive resolutions with Vendors to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies; ensure vendor compliances and scalable communication processes
Work with various internal teams (e.g. supply chain, fulfillment center, system teams) to help drive tools and process improvements that affect vendor management workflows
Work with internal stakeholders (category leaders) and influence teams outside retail systems. Builds programs to address business challenges and provide solutions to execute/ implement
Drive operational efficiency through analysis

BASIC QUALIFICATIONS

8+ years experience of relevant experience managing large operations organization
Previous work experience in a fast-paced, changing and growing organization
Good problem solving skills: acts decisively, promptly and confidently. Not afraid to contradict others and proactively offering solutions.
Fluent in English, both oral and verbal
Knowledge on Lean and Six sigma tools
Ability to work in highly ambiguous environment with multiple stakeholders

PREFERRED QUALIFICATIONS

Fulltime Masters in Business Administration
Previous work experience in dealing with Retail Compliance processes such as dangerous goods (Hazmat) or Restricted Products etc.