Capacity Planning Manager Job in Amazon

DESCRIPTION

Amazon.com operates in a virtual, global e-commerce environment without boundaries, and operates a diverse set of businesses, including retail, third party marketplaces, e-commerce platforms, web services for developers. Amazon's mission is to be earth's most customer-centric company.


Compliance Operations (C-Ops) is part of Health Safety Sustainability Security and Compliance (HSSSC) organization within Amazon. C-Ops ensures that Amazon transactions satisfy legal and safety requirements in compliance with guidelines set by regulatory bodies. We coordinate with aspects of identifying the risk involved in handling a hazardous product while storage and transport and classifying products with appropriate hazmat attributes. This team also review aspects of product transactions that are regulated (distribution, shipping, sale, and import/export). This involves analyzing product import documentation. We focus on product testing, certification, and regulatory permitting to ensure customer safety and protect Amazon in a constantly changing global environment.


As a workflow analyst, you will support the delivery of service levels and productivity targets for all skills/site by monitoring & reporting the incoming volumes against the forecasting plan to meet short-term goals.

BASIC QUALIFICATIONS

5+ years in a contact center environment or a risk management environment.
3+ year of experience in Workflow
MS Excel skills and experience in working with the following Microsoft Suite and Reporting Platforms: VBA, MS Excel, MS Access, SQL and/or MS Access skills required
Proven comfort/experience communicating and influencing across job levels with both internal and external partners
Proven ability to push back, foresee potential issues, and advocate for relentless improvement
Demonstrated ability to deal with ambiguity easily, solve for both service level problems and the challenges of minute-to-minute change will be necessary
Proven excellent analytical and mathematical skills

PREFERRED QUALIFICATIONS

Experience with forecasting volume and schedule generation
Experience with the Workforce Management tools.
Ability to develop presentations and a proficiency in MS Office suite
Ability to effectively use tools such as SQL, etc
BA or BS degree in engineering/operations/business