Customer Service Executive Job in Altra Industrial Motion

Job Description

POSITION SUMMARY:
This position will be responsible for Order management activities and supporting the customer
requirements and providing updates on open orders on a regular basis to the customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
1) Shall be responsible for effective execution of the order management process.
2) Work on ERP to promptly acknowledge and enter orders with complete accuracy within
24 hours of receipt. Send formal order confirmations within 24 hours of order receipt.
3) Coordinate on Customer Delivery dates change in order status etc. and
inform/coordinate with the Planning Department and customer.
4) Be the link between Commercial teams, Customers and India Production facility

5)Lead conference calls with customers on delivery, quality, returns and payments.
6) Promptly address customer issues or complaints with the assistance or input of other
internal associates.
7) Generate MIS reports for Order Status Backlog, Past Due & Forecasts. Monitor on Time
delivery for India.
8) Experience in Back office /front end.
9) MUST know - Knowledge of Order management, co-ordination internally with different
departments so that they can answer the customers, very good communication skills.
10) Learn / Apply Altra Business System (ABS Tools) to drive overall improvement

FUNCTIONAL COMPETENCIES:
1) Develop, document, implement and audit of standard work requirements within team
2) Escalations in case TAT is not being met to respective managers.
3) Experience with Microsoft Office especially Outlook and Excel.

Job Requirements

EDUCATION & EXPERIENCE:
1) Bachelor s degree from accredited University in area of Commerce, Science, Arts,
Business, Marketing, Communication, or other related fields.
2) Minimum of 2-4 Years work experience in a call center, manufacturing environment, or
other related field.

KEY RELATIONSHIPS:
Internal: Planning, R&D, Sourcing, Logistics (shipping), quality, finance, HR& Sales
External: End Customers

PERSONAL TRAIT/PROFILE:
1) Ability to work closely with Global interfaces.
2) Strong analytical skills with detail orientation & financial understanding to drive
customer service and satisfaction.
3) Ability to work independently as well as in a cross - functional team.
4) Strong result orientation with multitasking.
5) Possess excellent oral and written communications with people management skill
6) Good PC skills (MS- Office, especially Excel and Internet).

LANGUAGE SKILLS:
Fluency in English