Technical Expert - Services (salesforce) Job in Alstom

Req ID:71346

We create smart innovations to meet the mobility challenges oftoday and tomorrow. We design, manufacture and support a complete range of transportation systems, from high-speed trains to electric busesand driverless trains, as well asinfrastructure, signalling and digital mobility solutions. Joining us meansjoininga truly global community ofmore than36 300 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

OVERALL PURPOSE OF THE ROLE

Alstom Service Platform offers a wide range of business solutions for Rolling Stocks (train, metro, tramway), Signalling and Infrastructure products: maintenance, modernization, technical support and parts services.

Several IT solutions are being implemented to optimize Alstom Service business processes and provide services to customers: maintenance management system, service execution system, maintenance documentation, dashboards, eCommerce for spare parts, customer portal, eLogbook, maintenance planning optimization using technologies such as SAP, Salesforce, Apriso, Anaplan, Arbortext, QlikSense, Maximo a.s.o

The IS&T (Information System & Technology) Service team supports the Service business to optimize and digitalize several processes: maintenance, service execution and customer services. One major role of the team is to deliver Dynamic Maintenance Planning (DMP) and Customer Portal solutions based on Salesforce technology to Alstom projects worldwide.

The Salesforce Technical Architect's role is to ensure that the solutions delivered are aligned with Alstom DMP core model.

S/He will need to interact with internal and external stakeholders in order to respond to our increased number of DMP deployments.

RESPONSIBILITIES

As an Salesforce expert, you are in charge of:

• Function as part of Agile based projects in leading the analysis and design scalable solutions for complex business and system requirements
• Present analysis and detailed solution documentation to both technical and non-technical audiences
• Lead develop, package & release management activities and support development team (includes reviewing deliverables, effort estimations for multiple design options)
• 4+ years of experience and proficiency with Salesforce developer toolkit, including Apex, Test classes, Triggers, Visualforce, Javascript, SOQL/SOSL and Release Migration Tool
• 2+ years of experience with Salesforce architecture, design and integration technologies (including Platform Events, Connected Apps, Mobile SDK, SSO, OAuth, SOAP, REST and SOA design principles)
• Expert understanding of Salesforce.com product suite including Salesforce Lightning, Service Cloud, Community Site and App Exchange
• Knowledge of Data management, ETL concepts, Enterprise software development, Object based and Relational Database technologies
• Applied Knowledge and strong communication skills for solution definition, design, implementation and problem solving
• Demonstrated consideration for long term viability and scalability of a platform
• Commitment to quality and role of testing in software development
• Salesforce Developer and Architect Certificate this is preferred

In order to be able to execute all the responsibilities above, you will be constantly liaising between partners and local business in order to drive the different projects successfully. When it comes to our applicative landscape, you will be working not only with partners and business but also with other IS&T teams in other pillars. Your technical expertise will be needed in order to deliver the different projects with high quality and on time.

BEHAVIORAL COMPETENCIES

You are action-oriented person with strong analytical and problem-solving skills. You are a self-starter and result oriented person. Excellent written, verbal and interpersonal skills are a must because you will need to work autonomously in a worldwide & multicultural environment. You should be agile to handle multiple tasks efficiently, keeping the big picture, and effectively delivering outcomes in a fast-paced environment.

TECHNICAL COMPETENCIES & EXPERIENCE

• Language skills: English expertise is a must both spoken and written.
• Graduated with an engineering degree, preferably in information technology, you have more than 6 years of experience in Salesforce solutions.
• An agile, inclusive and responsiblecultureis the foundation of ourcompanywhere diverse people are offered excellent opportunities to grow, learn and advanceintheir careers.
• We are committed toencouragingour employeesto reach their full potential,while valuing and respecting them as individuals.

An agile, inclusive and responsiblecultureis the foundation of ourcompanywhere diverse people are offered excellent opportunities to grow, learn and advanceintheir careers.We are committed toencouragingour employeesto reach their full potential,while valuing and respecting them as individuals.