BriefCase
BriefCase

Urgently Required Call Officer - Nhsc- Bihar Job in Alankit

Urgently Required Call Officer - Nhsc- Bihar

Alankit 4+ weeks ago
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Job Summary

Roles and Responsibilities :-


  • Person will be responsible for attending the calls made to the helpline number.
  • Person will be responsible to quickly assess the genuine/serviceable calls.
  • Person will be responsible for responding to the calls made by the elderly to the helpline number.
  • Person will be required to ask the right questions to validate the calls, understand the requirements of the elderly persons and respond appropriately
  • Persons will be required to coordinate with concerned official or person to support the elderly who ever calls to helpline
  • Person will be required to ask the right questions to validate the calls, understand the requirements of the elderly persons and respond appropriately
  • Person will be required, wherever necessary, to coordinate with the field teams where actions are required to be taken on the ground and follow up for closure of action.
  • Person will be required to create appropriate documentation, protocols, processes etc. for effectively handling the requests.
  • Person will be required to generate necessary reports and case studies regarding the calls

Work Experience :-


  • Experience in working at any of the response systems/ health emergency connect centre/other connect centre
  • Freshers are also welcome.


Skills Required:


  • Excellent communication skills
  • Counselling
  • Telephone etiquette
  • Empathy
  • Listening skills
  • Patience and politeness with elderly persons
  • Decision making
  • Relationship building
  • Fluency in English, Language of the state and Hindi



Interested candidates can share their resume on ratikas@alankit.com


Qualification :
Any Graduate in Any Specialization,Other Graduate, Any Postgraduate in Any Specialization
Experience Required :

0 to 5 Years

Vacancy :

2 - 4 Hires

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