Urgently Required Team Leader - Nhsc - Patna Job in Alankit
Urgently Required Team Leader - Nhsc - Patna
Alankit
4+ weeks ago
- Patna, Bihar
- Not Disclosed
- Full-time
- Permanent
Job Summary
Qualification : Any Graduate in Any Specialization, Any Postgraduate in Any Specialization
Roles and Responsibilities :-
- The person will be responsible for managing the operations of the Connect Centre.
- Hiring, training, coaching, and leading Connect Centre representatives as they provide support for customers.
- Conducting combined and individual team meetings, review the work done by the teams.
- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
- Preparing reports and analyzing Connect Centre data to improve processes, ensure resources and properly allocated, and maximize efficiency and caller satisfaction.
- Ensure working closely with Project Director, Team leads of Connect Centre &Program Manager (Field) for better results.
- Ensure daily, weekly and monthly reports through dashboard
- Plan and implement overall call strategy
Work Experience :-
- Experience of working in projects involving linkages with NGOs and government;
- Preferably experience on working with elderly focused programs in partnership with Government, local NGOs/ or CBOs.
Skills Required:
- Fluency in English, Hindi and local language with excellent verbal and writing skills.
- Proficient in MS Office and call centre equipment/software programs.
- Strong coaching and leadership skills, ability to motivate employees.
- Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
- Strong communications and presentation skills.
- Experience of quality reporting and documentation
- Experience with training highly desirable.
- Ability to travel frequently within the state.
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
Interested candidates can share their resume on ratikas@alankit.com.
Qualification : Any Graduate in Any Specialization, Any Postgraduate in Any Specialization
Experience Required :
5 to 9 Years
Vacancy :
2 - 4 Hires
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