Urgently Required Team Leader - Nhsc - Patna Job in Alankit

Urgently Required Team Leader - Nhsc - Patna

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Job Summary

Roles and Responsibilities :-


  • The person will be responsible for managing the operations of the Connect Centre.
  • Hiring, training, coaching, and leading Connect Centre representatives as they provide support for customers.
  • Conducting combined and individual team meetings, review the work done by the teams.
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
  • Preparing reports and analyzing Connect Centre data to improve processes, ensure resources and properly allocated, and maximize efficiency and caller satisfaction.
  • Ensure working closely with Project Director, Team leads of Connect Centre &Program Manager (Field) for better results.
  • Ensure daily, weekly and monthly reports through dashboard
  • Plan and implement overall call strategy

Work Experience :-


  • Experience of working in projects involving linkages with NGOs and government;
  • Preferably experience on working with elderly focused programs in partnership with Government, local NGOs/ or CBOs.


Skills Required:


  • Fluency in English, Hindi and local language with excellent verbal and writing skills.
  • Proficient in MS Office and call centre equipment/software programs.
  • Strong coaching and leadership skills, ability to motivate employees.
  • Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
  • Strong communications and presentation skills.
  • Experience of quality reporting and documentation
  • Experience with training highly desirable.
  • Ability to travel frequently within the state.
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.


Interested candidates can share their resume on ratikas@alankit.com.


Qualification :
Any Graduate in Any Specialization, Any Postgraduate in Any Specialization
Experience Required :

5 to 9 Years

Vacancy :

2 - 4 Hires

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