International Bpo - Customer Support Executive Job in Alankit

Roles and Responsibilities :

• Sell products and services to Dubai Clients via call/email
• Coordinate with client and Dubai team for seamless onboarding of clients
• Responsible for answering clients calls
• Respond to clients emails within TAT
• Maintain a record of daily inputs in CRM
• Ensure minimum number of outbound calls as per target given
• Day to day coordination with Dubai team for timely closure of deals or resolving clients issues if any
• Perform brainstorming and root cause analysis and share it with supervisor consistently
• Maintain daily activity tracker and share with respective HODs
• Timely assists Manager in bringing innovation to the processes
• Document all call information according to standard operating procedures
• Have fair knowledge of Dubai market and latest trends
• Basic knowledge of Dubai VAT, ITR, Audit and Accounting is preferred

Desired Candidate Profile

Qualification/Experience:

• Minimum Graduate
• International Tele Sales experience is must
• Fluent in English
• Good command over verbal and written communication
• Minimum 3 years experience is required
• Excellent data entry and typing skills

Candidates Skillset:

• Self-Driven
• Innovative
• Intellectual
• Strong Communication Skills
• Quick Learner
• Proactive Approach