Field Service Application Engineer Job in Agilent Technologies

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: Improve the world around us. Information about Agilent is available at www.agilent.com.

Primary Function: Provides technical & application services & support to Agilent customers. This includes timely and efficient problem resolution with the objective to improve our customer experience and meet Agilent contractual agreements. Leverage post sales interactions with customers to probe and qualify further revenue opportunities and provides highly qualified leads to sales. Performs a set of required admin tasks to ensure detailed customer service for contract and trade customers.

Responsibilities of this position include but are not limited to;

• Responsible for providing technical & application support for Agilent analytical instruments to existing & new customers in markets of Biopharma/Proteomics/Pharma/Food etc. at identified locations at PAN India level.

• Deliver customer education courses on-site as well at COE labs

• Cost & time effective application method deployment on Agilent instruments

• Promptly fix method/technology transfers issues from one instrument to another.

• Lead projects requiring coordination with other functions & customers.

• Deliver product seminars for customers, prospects, and employees.

• Training of internal & external team and provide technical support.

• Respond promptly to related customer queries & help in timely resolution of customer critical issues.

• Participate in programs to stimulate demand for all Agilent range of products/services and ensure timely and accurate execution of those programs.

• Perform Installations, Preventive Maintenance, Repair, software & hardware IQ OQ on Agilent products as required.

• Coordinate internally with all the field sales team and Managers to ensure that the key customers are delighted.

• Must be willing to travel extensively.

Qualifications

• Master s Degree in Chemistry/Analytical Chemistry/Instrumentation/Pharmacy/Biotechnology/Life Science or equivalent

• Relevant basic/theoretical knowledge of analytical instruments like LC/LCMS/QTOF, GC/GCMS, ICPOES/MS, UV/FTIR, qPCR, Tape Station, Bioanalyzer etc.##

• Experience 0-18 months

• Candidate should enjoy travelling and visiting customers.

• Excellent numerical, verbal and written communication, fixing and problem-solving skills along with good interpersonal & negotiation skills.

Note#: Preferably LCMS, LCQTOF for Biopharma; Preferably qPCR, Tape Station, Bioanalyzers etc. for BSO

Travel Required

Schedule

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