BriefCase
BriefCase

Asst. Manager / Sr.executive Front Desk Job in Advanced Hair Studio

Asst. Manager / Sr.executive Front Desk

Advanced Hair Studio 4+ weeks ago
Apply Now
Job Summary
  • To lead the Front office team towards achieving the highest standards of client services.
  • To achieve team and individual sales targets while converting all leads into Studio walk-ins.
  • Handling inquiries on phone as well as on emails.
  • Ensure that all the Brand Standards are followed.
  • Monitor front office personnel to ensure clients receive prompt, cordial attention and personal recognition.
  • Monitor each and every front Office task and Guest Relations personnel.
  • Compile statistics for front office and provide reports relating to that area.
  • Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of self and colleagues at front Office.
  • Coordinate with contact Centre & pan India head FD head according to protocol.
  • Coordinate with Studio Manager, Consultant to assign consultation scheduling
  • Prepare all weekly and monthly reports
  • Delegate duties & responsibilities to FD team
  • Schedule FD staff with SM to ensure studio has support required
  • Ensure all monetary transaction are conducted & consulted according as per protocol
  • Coordinate with accounts department on all monetary transactions, quotations, receipts
  • Maintains walking relationships, communication with all departments and coordinates accordingly
  • Resolves guest problems as per international standard, quality effectively and courteously
  • Maintains all patient data in software as per protocol
  • Ensuring targets for FD are met.

Desired Candidate Profile:

  • Preferred age: 28-35 years.
  • 5 + years Experience in Hospitality or service Industry.
  • Good & Pleasing Communication Skills in English, Hindi and Gujarati.
  • Excellent telephone courtesy & client handling skill.
  • Routine operations management knowledge.
  • Should be highly motivated & result oriented.
  • Strong client management skills.
  • Presentable.
  • Candidate with hospitality industry with proper dedication towards Front Office would be preferred along with the given criteria in the job description.
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

Similar Jobs for you

See more recommended jobs