BriefCase
BriefCase

Operations Technician Job in Acz Global Pvt Ltd

Operations Technician

Acz Global Pvt Ltd 4+ weeks ago
Apply Now
Job Summary

Roles and Responsibilities


Greetings!!!


Please find below the detailed Job description for the open position


Job Location: B'lore/Kochi/Trivandrum


Exp: 4-6 Years


Your key responsibilities

  • Work on Incidents & Service Requests assigned to the ServiceNow Operations Level 3 team and resolve the tickets within the defined SLAs.
  • Responsible for resolving issues escalated by the Service Desk, Level2 teams & Business users.
  • Perform deep investigations & work with Development team, Vendor & Platform team to resolve issues which are complex in nature.
  • Perform Root Cause Analysis and ensure permanent fix is applied to address the Problems.
  • Perform Deployments
  • Create Knowledge articles & Support documentation to build the knowledge base.
  • Participate and host various meetings within the team, end users and support teams.
  • Ensure timely & quality responses on tickets and emails.

Skills and attributes for success

  • Ability to quickly analyse Incidents in Production Environment and fix it within SLA
  • Ability to work in time sensitive and stressful situations with ease and professionalism
  • Ability to prioritise the tasks on hand, and flexibility to adjust to demanding situations
  • Flexibility to work in shifts and on certain weekends for deployments and on-call support
  • Excellent verbal and written communication skills.
  • Ability to communicate easily with stakeholders

To qualify for the role you must have

  • Minimum of 4-6 years experience in ServiceNow Operations & Support role
  • ServiceNow Administration certification
  • Experience in resolving issues on ITSM modules like Incident, Problem, Change & Release, SLM
  • Experience in resolving issues on CMDB, Asset, Knowledge Management
  • Experience in configuring Workflows and Inbound/Outbound Email actions
  • Experience in handling Integrations, Data loads, Transform maps, ACLs and Client scripts

Ideally, you ll also have

  • ITIL Certification
  • Knowledge in ServiceNow Discovery& Service Mapping
  • Virtual Agent, Predictive Intelligence and Agent Workspace
If interested please share your resumes to priya@aczglobal.com
Experience Required :

4 to 6 Years

Vacancy :

2 - 4 Hires

Similar Jobs for you

See more recommended jobs