Is Business Analyst Job in Abb

This is a IS Business Analyst, reporting to the Service Manager-Marketing Automation in Business Area Electrification (EL) located in Bangalore and will be responsible for leading, defining or consulting the overall solution design of assigned area in strategic sales (Lead and Campaign Management) or pardot marketing automation platform.

Your responsibilities

• Analyzing Fit/Gap and designing the business requirements for releases and projects on Salesforce Platform.
• Acting as a Subject Matter Expert (SME) contributing to functional design.
• Providing expertise to Business Process Owners, operation support or project teams.
• Cooperating with Solution Architects to ensure consistent design of platform functionalities.
• Cooperating with Service Owner to ensure quality and stability of respective area.
• Supporting Business Process Owners on business requirements and performing business analysis, outlining problems, opportunities and solutions for supporting decisions for new or changed IS solution/services.
• Collecting, documenting and reviewing business requirements coming into Salesforce Platform.
• Providing a good understanding of product and Business Process Owner needs, transparency and continual engagement.
• Understanding the customer journey and business value realization.
• Ensuring functional specification from project teams supports an overall solution design.
• Sharing solution design principles and architecture with business stakeholders.
• Leading continuous development and innovation of solution to enable increased solution value realization.
• Preparing training materials for new / improved functionalities, deliver Train The Trainer sessions.
• Living ABB s core values of Care and Collaboration, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• B.E/ B.Tech/ in any stream.
• Minimum 5-8 years of experience with Salesforce and Pardot.
• Minimum 5 years of experience in business analysis.
• Experience with Sales Cloud, Marketing Cloud and Marketing Automation process, experience with MuleSoft is a plus.
• Experience and strong skills in collaboration with external suppliers and development team spread around the world.
• Experience with preparation of training materials / leading Train the Trainer (TTT) sessions.
• Experience in leading project workshops is a plus.
• Salesforce certification, at least Administrator.
• Knowledge of business analysis principles and best practices.
• Knowledge of process design and process modeling.
• Knowledge of project related documentation.
• Customer focused attitude, problem solving skills.
• Exceptional communication skills and fluent English.
• Good stakeholder management skills.