Senior Network Engineer Job in [24]7.ai

Sr. Network Engineer

[24]7 is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, [24]7s technology helps companies create a personalized, predictive and effortless customer experience across all channels. The worlds largest and most recognizable brands are using intent-driven engagement from [24]7 to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth. For more information, visit:.

[24]7 is looking for an accomplished leader with a service focus to manage all aspects of Systems and Traffic Management for our cloud infra network and telecom production systems including operations, implementation of software and hardware, service request fulfillment and design consultations with our customers. This team is responsible for maintaining high levels of availability for the network environment.

Responsibilities:

• Manage a team of highly skilled engineers for Network operations and engineering.
• Manage ticketing queues in Jira & responsible for Network Infrastructure uptime.
• Provide leadership, drive operations excellence, while keeping costs minimal, and deploy reliable solutions.
• Able to analyse problems, issues & needs and provide robust but adaptable solutions which meet current and future requirements
• Keen interest in leading edge ISP technologies, Happy to challenge existing processes and procedures
• Embrace and promote innovation and deliver strong team results.
• Workingwith senior management and other peers for strategy development and execution planning
• Delegating responsibilities and supervising business operations
• Manage and work with development lifecycle of various applications which include interfacing with clients and development team in Bangalore/San Jose/Toronto locations to determine features, architecture, design, delivery, quality management and peoplemanagement.
• Ability to influence people and drive results in a matrix organization while building long term positive andcollaborative relationships.
• Organise and prioritise workload , Lead internal projects to improve service

Requirements:

• Experience in leading and managing large scale network systems.
• Strong understanding of routing, firewall, switches & load balancer knowledge
• Strong knowledge on Datacenter switching & routing (Juniper, Cisco, F5 and Palo Alto Networks)
• Self-starter/high energy, deadline-driven, dependable and can deliver results with aggressive deadlines.
• Experienced in designing and implementing Business Continuity Plans and Disaster Recovery Plans and facilities
• Strong analytical skills for interpreting business requirements and translating them into technical specifications
• Developing, implementing, coordinating, reviewing, evaluating, and improving business procedures and policies, as well as organizational activities and initiatives
• Building relationships with both internal and external parties with focus on service management and delivery.
• Monitoring budgets and progress for all projects and activities
• Strategize, plan and collaborate with both higher- and lower-level colleagues
• Ability to define tools and automation needed to achieve process and technical improvements.
• Well versed in protocols of change management, incident management and configuration management.
• Be able to operate and support a 24x7 environment with a strong sense of urgency.
• MS in Computer Science (or related field) or equivalent work experience.
• Excellent communication and presentation skills.
• Attention to detail, hands on, team player, and can-do attitude.

Preferred Requirements:

• CCIE/JNCIE in routing and switching.
• Clear understanding of GCP, AWS or any cloud technologies
• Datacenter Engineering on Compute, networks & virtualization