Director Product Management - Voice Platform Job in [24]7.ai

About [24]7

[24]7 is a profitable pre-IPO company that processes and analyzes over 1 billion customer interaction events per year. We build and manage a suite of SaaS applications, all running on our Predictive Experience Platform to drive customer service and sales outcomes across the web, social, mobile, and voice channels.Simply stated, were using predictive analytics and big data to improve customer service and increase sales or our customers. We work with large enterprises like American Express, Capital One, and Optus to increase conversions, reduce the cost of service and sales, and dramatically improve the customer service and sales experiences they provide

Brief Description:
24]7 is currently seeking a Director ofProduct Managementto build the next generation of Voice Customer Engagement Suite that provide awesome customer experiences. This includes building a Voice Platform with IVR capabilities and well integrated into a Contact Center as a Service suite.

Description
Do you feel delighted and passionate about building a strong product? Then here are the areas youll be responsible for:

• Be a visionary/strategist for Voice Customer Engagement Cloud
• Competitive Landscape & Product Market Fit of the Voice platform
• Blitzscale the Voice platform to 10x with appropriate voice product strategies
• Responsible for identify right partnerships & collaborate for better partnerships
• Accountable for all the product backlog and validates the quality of the product features delivered
• Apply design thinking approach in product creation
• Thought leadership, Customer , sales & marketing interactions
• Adopt the role as a scrum based Product Owner and partner closely with different development teams, internal and external stakeholder teams
• Monitor and maintain the ongoing customer acceptance and satisfaction of products
• Close collaboration with marketing, sales, services, data sciences and engineering organization
• Serve as the subject matter expert for the products and features and acts as a product evangelist to build internal awareness across the organization
• Develop, maintain, and communicate the vision and product road-map
• Present strategy, vision, and plans to senior management, key stakeholders and customers

Desired Skills & Experience

• 10+ years of product management experience with an overall experience of 14+ years.
• Strong knowledge and experience in at least one of the below : Voice IVR , Conversational AI, speech recognition & call management

• Knowledge on voice open standards like Voice XML, Telephony & CTI systems
• Strong product management experience in Voice domain, proven experience in building data products to solve critical business problems considering user at the center stage
• Strong understanding of Voice based Enterprise customer Care
• Experience with voice contact center technologies
• Experience with speech analytics & reporting
• Proven track record of launching and managing Enterprise SaaS applications in a multi-site global organization that leverages a hybrid agile development methodology
• Strong, written/verbal communication skills with proven ability to win friends and influence people at executive levels
• Strong personal charisma and vision for the future in the Voice space Sense of urgency and passion for winning