Director Product Management Analytics Job in [24]7.ai

Position: Director - Product Management Analytics

About [24]7.ai : [24]7.ai is a profitable pre-IPO company that processes and analyses over 1 billion customer interaction events per year. We build and manage a suite of SaaS applications, all running on our Predictive Experience Platform to drive customer service and sales outcomes across the web, social, mobile, and voice channels. Simply stated, were using predictive analytics and big data to improve customer service and increase sales or our customers. We work with large enterprises like American Express, Capital One, and Optus to increase conversions, reduce the cost of service and sales, and dramatically improve the customer service and sales experiences they provide

Brief Description:
[24]7.ai is currently seeking a Director of Product Management to build the next generation of Analytics and Insights that can help Enterprises measure, improve and continuously deliver awesome customer experiences. This includes building cutting edge Analytics capabilities that enable an AI-first conversational platform serving the largest, customer-centric Enterprises across the globe

Description
Do you feel delighted and passionate about building a strong product? Then here are the areas youll be responsible for:

• Be a visionary/strategist for Analytics & Insights capabilities in the Engagement Cloud platform
• Scan Competitive Landscape & identify differentiators to grow market share
• Continuously assess and enable Product Market Fit of the Analytics capabilities
• Ensure readiness to scale with efficient cost economics for a rapidly growing customer base in a cloud-native environment
• Identify right partnerships & drive partnership success
• Plan ahead of the development cycle by proactively identifying opportunities - Building and prioritizing among Product Backlogs
• Apply design thinking approach in product creation and work closely with multiple stakeholders to deliver best experience
• Thought leadership, Customer , sales & marketing interactions
• Adopt the role as a scrum based Product Owner and partner closely with different development teams, internal and external stakeholder teams
• Monitor and maintain the ongoing customer acceptance and satisfaction of products
• Work in close collaboration with marketing, sales, services, data sciences and engineering organization
• Serve as the subject matter expert for the products and features and acts as a product evangelist to build internal awareness across the organization
• Develop, maintain, and communicate the vision and product roadmap
• Present strategy, vision, and plans to senior management, key stakeholders and customers

Desired Skills & Experience

• 10+ years of product management experience with an overall experience of 14+ years.
• Strong product management experience in data & analytics, data visualization products to solve critical business problems
• Strong understanding of Cloud-native Analytics and data visualization technologies and their application

• Experience with Conversational AI is desirable
• Proven track record of launching and managing Enterprise SaaS applications in a multi-site global organization that leverages a hybrid agile development methodology
• Strong, written/verbal communication skills with proven ability to win friends and influence people at executive levels
• Strong personal charisma and vision for the future in the Voice space Sense of urgency and passion for winning.