Application Sustenance- Java Job in Zycus

Application Sustenance- Java

Zycus 4+ weeks ago

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Job Summary

Description

Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve product issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Proactively intercept issues through use of various monitoring and DevOps tools
Should be able to script well in at least one programming language
Hands on knowledge of Linux systems and bash scripting
Knowledge of Java ecosystem
Good working knowledge of Database, APIs, protocols (like Rest, SOAP, JMS), JSON/XML
Closely working with developers and QCs in troubleshooting issues
Excellent communication skills to interact with management and present incident summaries

Requirements

Experience of 2+ years in software development and support
Scripting knowledge required
Knowledge of working on java applications is a must
Knowledge of monitoring tools like Grafana, Prometheus, Dynatrace etc. required
Good knowledge of working incident management systems like Salesforce and JIRA required
Knowledge of Database querying and basic data analysis required
Should have excellent analytical and troubleshooting skills
Must be comfortable to work in both Windows and Linux environments
High level knowledge of web-based technologies like HAProxy, Nginx, Apache, Tomcat is advantageous.
Knowledge of build tools and CICD (Maven, Jenkins) is advantageous
Good knowledge of java ecosystem is advantageous
Good communication and written skills are must