Internship - Customer Support Job in Yubi

Yubi, formerly known as CredAvenue, is re-defining global debt markets by freeing the flow of finance between borrowers, lenders, and investors. We are the world's possibility platform for the discovery, investment, fulfilment, and collection of any debt solution. At Yubi, opportunities are plenty and we equip you with tools to seize it.

In March 2022, we became India s fastest fintech and most impactful startup to join the unicorn club with a Series B fundraising round of $137 million. In 2020, we began our journey with a vision of transforming and deepening the global institutional debt market through technology. Our two-sided debt marketplace helps institutional and HNI investors find the widest network of corporate borrowers and debt products on one side and helps corporates to discover investors and access debt capital efficiently on the other side. Switching between platforms is easy, which means investors can lend, invest and trade bonds - all in one place.

All 5 of our platforms shake up the traditional debt ecosystem and offer new ways of digital finance.

Yubi Loans Term loans and working capital solutions for enterprises.

Yubi Invest Bond issuance and investments for institutional and retail participants.

Yubi Pool End-to-end securitisations and portfolio buyouts.

Yubi Flow A supply chain platform that offers trade financing solutions.

YubiCo.Lend For banks and NBFCs for co-lending partnerships.

Currently, we have onboarded over 4000+ corporates, 350+ investors and have facilitated debt volumes of over INR 40,000 crore. Backed by marquee investors like Insight Partners, B Capital Group, Dragoneer, Sequoia Capital, LightSpeed and Lightrock, we are the only-of-its-kind debt platform globally, revolutionising the segment.

At Yubi, People are at the core of the business and our most valuable assets. Yubi is constantly growing, with 650+ like-minded individuals today, who are changing the way people perceive debt. We are a fun bunch who are highly motivated and driven to create a purposeful impact.

Come, join the club to be a part of our epic growth story.

Job title : Internship - Customer Support

Stipend During Internship : 25,000 Per month

Location: Ahmedabad

Responsibilities

• Handle escalated customer issues and provide timely and effective solutions.
  

• Collaborate with other departments to resolve complex customer problems.
  

• Monitor and analyse customer complaints and feedback to identify trends and develop proactive solutions.
  

• Develop and implement customer support policies, procedures, and standards.
  

• Identify areas of improvement in customer support processes and recommend changes to enhance efficiency and effectiveness.
  

• Work closely with the operations team to optimize workflows and ensure seamless customer interactions.
  

• Monitor and evaluate customer support interactions to ensure quality service delivery.
  

Qualifications:

• Bachelor's degree in Business, Finance, Operations Management, or a related field.
  

• Prior experience in fintech operations or financial services is advantageous.
  

• Strong analytical skills with the ability to interpret and leverage data for decision-making.
  

• Excellent communication and interpersonal skills.
  

• Detail-oriented with a focus on accuracy and efficiency.
  

• Familiarity with relevant regulatory frameworks and financial compliance.