Customer Support Executive Job in Youngminds Technology Solution

Roles & Responsibilties :

We are looking for a passionate and experienced/Fresher to join us as a Customer Support Executive.

Your main goal for this role will be to monitor each employee s work and provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.

In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously. You should hold a Bachelor s degree in Business Administration to join this job position.

If you are interested in this position and have a proven track record of successful customer service works, then apply now. We will contact you soon.

Responsibilities

• Understanding the products and services provided by the company.
• Preparing company policies and procedures.
• Developing training lessons with service delivery systems.
• Managing a team of Customer Support Representatives.
• Supporting the customer through an email ticketing system and phone calls.
• Resolving customer complaints and queries.
• Providing detailed information to customers.
• Monitoring the performance of individual representatives.
• Maintaining records of each phone call for future reference.
• Providing the new employees with training sessions for enhancing their skills.
• Offering exceptional customer service and satisfaction.
• Following up with customers for any further information.
• Taking feedback from the customers.
• Negotiating the terms and conditions with the customer.
• Contributing the work to the company s knowledge base.
• Maintaining a healthy relationship with the clients.
• Adhering to the company s rules and regulations.

Requirements :

Requirements

• Bachelor s degree in Business Administration or a related field.
• 0-3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
• Exceptional verbal and written communication skills.
• Understanding and working knowledge of Customer Relationship Management software such as CRM, etc.
• Phenomenal conflict-resolution skills.
• Good problem-solving abilities.
• A customer-oriented individual.
• Ability to meet deadlines and prioritize tasks.
• Excellent negotiation and sales skills.
• Outstanding interpersonal and organizational skills.
• Excellent phone etiquette and active listening abilities

(+91) 9393939065, (+91) 9966062884