Customer Relationship Manager Job in Yo Hr Consultancy

Job Description:

We are looking for an experienced and customer-focused professional to join our team as a Customer Relationship Manager. As a Customer Relationship Manager, you will play a pivotal role in fostering positive relationships with our customers, ensuring their satisfaction, and driving customer loyalty. The ideal candidate should have a proven track record in customer relationship management, excellent communication skills, and a passion for delivering exceptional customer experiences.
Roles and Responsibilities:
1. Customer Engagement:* Build and maintain strong, positive relationships with customers through regular communication and engagement.* Proactively reach out to customers to gather feedback and address concerns.
2. Customer Satisfaction:* Monitor and assess customer satisfaction levels through surveys, reviews, and direct interactions.* Implement strategies to enhance overall customer satisfaction and loyalty.
3. Issue Resolution:* Act as a point of contact for customer inquiries, concerns, and escalations.* Work closely with internal teams to address and resolve customer issues promptly.
4. Up-selling and Cross-selling:* Identify opportunities for up selling and cross-selling of products or services to existing customers.* Collaborate with sales and marketing teams to implement targeted campaigns.
5. Customer Retention:* Develop and execute customer retention strategies to reduce churn and increase customer lifetime value.* Implement loyalty programs and incentives.
6. Communication:* Communicate product updates, promotions, and relevant information to customers.* Provide clear and timely information to customers regarding their inquiries.
7. Documentation and Reporting:* Maintain accurate and detailed records of customer interactions and transactions.* Generate regular reports on customer satisfaction and engagement metrics.
8 to 15 years of experience in customer relationship management roles.
Job Type: Full-time