It Help Desk Job in Xl Dynamics India Pvt. Ltd.

It Help Desk

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Job Summary
  • Position: IT Help Desk
  • Job Shift: Day / Night
  • Experience: 0-5 Years
  • Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
  • Job Location: Navi Mumbai, Mumbai, Bangalore, Kolkata, Pune, Noida, Ahmedabad, Jaipur, Indore, Lucknow, Mysore, Kochi, Chennai, Guwahati, Chandigarh
  • Salary Range: 3,00,000 5,00,000 p.a

KEY RESPONSIBILITIES:
  • Providingtechnical support for all hardware/software problems.
  • Maintaining overall ownership of user s issues & ensuring resolution within agreed service levels.
  • Managing the help-desk system by recording appropriate information for fault incident and resolving the fault from a remote location or by accessing the user s desktop.
  • Managing service requests, software installations, new computer setups, upgrades, etc.
  • Supporting the following technologies: Microsoft Office, Internet Explorer, Windows, desktops, laptops, printers, network printer, NICs, basic LAN/WAN connectivity and others as assigned.
  • Troubleshooting network related issues.
  • Troubleshooting login and domain related issues.
  • Troubleshooting operating system and general software related issues.
  • Recording escalations from employees and notify the IT head on any operational escalations and complaints.
  • Resolving the queries in accordance with help-desk escalation process.

Experience Required :

0 to 5 Years

Vacancy :

2 - 4 Hires

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