Call Quality Analyst Job in Xl Dynamics India Pvt. Ltd.
Call Quality Analyst
Xl Dynamics India Pvt. Ltd.
4+ weeks ago
- Lucknow, Lucknow District, Uttar Pradesh
- Not Disclosed
- Full-time
- Permanent
Job Summary
Candidates with notice period of more than 30 days (non-negotiable), are requested not to apply.
Salary : ? 3,00,000 ? 7,00,000 p.a
Qualification : We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
- Listening of call recordings for the calls made or received by the associates to check required quality parameters are achieved.
- Ensure effective customer service has been provided on call by respective associates.
- Scoring of calls based on call quality parameters like soft skills, process goals, customer service, telephone etiquette and documentation.
- Providing inputs for the betterment of the process.
- Analyzing customer's feedback or complaints to determine the root cause and prepare a plan of action to avoid similar issues in future.
Salary : ? 3,00,000 ? 7,00,000 p.a
Qualification : We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
Experience Required :
1 to 2 Year
Vacancy :
2 - 4 Hires
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