Kofax Developer (engineer I, Software Engineering) Job in Xerox

Technical Skills- Scripting Knowledge in High level language, SQL Server, XML, JSON Primary Skills- Skills, Knowledge & Ability Certification- Kofax capture/ KTM optional Purpose: Provides Level 2/3 remote technical support of Xerox Capture and Content technology solutions running within Xerox Production, Pre-Production & Development environments. Provides development, deployment and testing of new systems and/or enhancements to existing systems, including non-functional requirements, to meet business objectives in a manner that balances risk with performance and cost; and is consistent with established Xerox strategies, architectures, standards, and policies. Assures the interfaces of system components with other systems are maintained where required. Able to describe the technical requirements to internal and third-party providers of IT products and services to assure that they meet business and technical objectives. Contributes to and may execute the non-functional (e.g., performance scalability, availability, reliability etc.) system testing and reviews test results to assure proper operation and performance of the system. Provides technical support to end users and 'smart hands' to remote Xerox and 3rd Party Technical Support teams. Scope: This position supports and enables the running of Xerox Capture & Content Services solutions under Software and Services Technology. Supports Production and Pre-Production Technical Systems Supports Implementation of new solutions or changes to existing solutions with pre-sales, IT Operations, Development and externally with customers, vendors and third-party suppliers. Supports all ongoing service improvement plans, account growth and post-sale account growth. General: Builds knowledge of the organization, processes and customers Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills Receives a moderate level of guidance and direction Moderate decision-making authority guided by policies, procedures, and business operations protocol Primary Responsibilities: Provide Level2/3 Technical Support on Production Applications and IT Systems working with Service Delivery Teams to ensure Service Level Agreements are met. Provide Level 2/3 Technical Support in the Development, Deployment and Testing of New Applications and IT Systems and/or Changes to existing Applications and IT systems. Documents, Updates and Follows Standard Operating Procedures for Support of Application and IT Systems. Uses appropriate system analysis procedures and tools, determines and recommends the most appropriate solution configuration, deployment, settings and components for Xerox Data Capture software applications and Xerox Digitisation Services Workflows to ensure optimum utilization of Xerox Digitisation Services solution. Supports deployment and testing of New Technical Solutions or Changes to existing Technical Solutions Supports knowledge sharing and training of Xerox personnel (IT Operations or Service Delivery) on Xerox Data capture technology, solutions and workflow to enable end user proficiency. Escalates and Supports incident analysis and remediation to L3 technical support teams and 3rd Party Vendors. Provide technical (on-site and/or remote) support of Xerox Capture and Content Service Solutions Utilizes system analysis techniques & liaise internally to resolve network communications, file submission, image quality and data stream programming issues that affect data capture solution delivery to ensure successful solution implementation and production delivery. Maintains ongoing relationship with Xerox Operations teams to identify potential cost efficiencies and/or quality improvements. Maintains a high level of expertise on Xerox and industry standard solutions, 3rd party application software offerings, client operating system / application software and network environments to maintain credibility with clients and ability to support their requirements in a changing technology environment. Supports adherence to Xerox and ISO Information Security and Quality Standards Is a contributor to the successful technical delivery of systems and enhancements that balance feature/functionality, development cost, schedule, risk, supportability, operations and total cost of ownership Serves as the subject matter expert for technical decisions impacting the system or subsystem Participates in technical reviews with technical delivery teams. Assesses and manages technical risk; prepares risk mitigation alternatives and recommends the appropriate alternative. Escalates significant risks and issues to the program team and leadership. Is part of the team that manages the technical relationship with internal and external parties delivering IT products and services that are part of the system Contributes to the program/project plan preparation and status updates