Customer Success Executive - Virtual Events Job in Web Spiders (india) Pvt. Ltd.

Responsibilities

• Know all the ins and outs of the product.
• Collate customer feedback and communicate this to the product team.
• Advise customers on how to most effectively use the platform.
• Engage customers in a professional manner, resolving requests and incidents with a high sense of urgency and ownership.
• Communicate with customers over email, phone, video call.
• Strategise and make data-driven decisions to make our products better.
• Build and improve our customer knowledge base and other support materials.

Requirements

• Should have worked with a B2B SaaS company. Relevant experience for an event management company will be preferred.
• Fluent English speaker with outstanding written and verbal communication skills; you have the ability to read, interpret, and clarify customers' goals, and then craft thoughtful responses to help them achieve those goals.
• Tech Savvy - love software, tech and excited to learn new software.
• Ability to learn new skills and competencies, and finding answers yourself.
• Great problem-solving abilities - assess all options before making a decision.
• Exceptional organization skills - you're used to juggling multiple priorities.
• Can work in a fast-paced environment.