Customer Success Associate Job in Web Spiders (india) Pvt. Ltd.

Responsibilities

• Engage customers in a professional manner, resolving requests and incidents with a high sense of urgency and ownership.
• Responsible to provide concise and clear updates to customer service requests and incidents as per the project's mandate.
• Identify recurring incidents with customers and determine the need to escalate to the appropriate technical resources, ensuring resolution of more complex issues.
• Stay current on technology trends and Information Technology concepts both Web and Mobile.
• Responsible for First Call Resolution utilizing your troubleshooting skills and following the defined processes.
• Customer satisfaction mindset is critical to this position.

Requirements

• Should have good analytical skills.
• Excellent verbal & written Communication.
• Should have experience in Manual Testing - Web & Mobile Apps.
• Should have experience in handling incident management tools eg: JIRA, Mantis, Bugzilla.
• Knowledge in Automation testing is an added advantage.
• Proficiency in MS Excel, Word, PPT.
• Ready to work in 24/7 rotational shifts.