Solution Engineer Job in Vunet Systems

Solution Engineer

Experience: 3 5 Years

Location: Mumbai

About VuNet

VuNet is a trailblazer in Business Journey Observability, leveraging Big Data and Machine Learning to transform digital experiences in the financial services sector. Our platform provides end-to-end visibility into customer journeys, driving proactive issue resolution, operational resilience, and enhanced user satisfaction. With over 28 billion digital transactions monitored monthly, we re already empowering leading banks and financial institutions to improve their digital operations, touching over 300 million users globally. VuNet is Series B funded, part of NASSCOM DeepTech Club, and recognized in Forbes DGEMS 200 and by global analysts such as Gartner and Omdia.

Your Role: Solution Engineer

We are looking for a Solution Engineer who will serve as a trusted advisor for our customers, understanding their business needs and translating them into actionable solutions using our VuSmartMaps platform. You will collaborate closely with customers to optimize their business processes, IT landscape, and overall customer experience by leveraging advanced observability and analytics capabilities. As a Solution Engineer, you ll work across a diverse range of technologies, from applications and networks to databases and business domains. You ll be instrumental in ensuring that our solutions deliver measurable value, maximize ROI, and help customers gain deeper insights into their infrastructure and application performance.

Roles & Responsibilities

End-to-End Solution Design:

• Work across a broad range of infrastructure domains network, compute, storage, databases, applications, transactions, and business domains to design integrated observability solutions tailored to customer needs.

Leverage Big Data & AI:

• Use the Big Data and AI-driven features of VuSmartMaps to provide insights into application performance, enhancing business outcomes and end-user experiences.

Customer Collaboration:

• Engage with customer teams and stakeholders to understand their pain points, gather requirements, and design custom solutions and integrations.

Solution Architecture & Validation:

• Develop detailed design documents for solutions and collaborate with internal engineering teams to validate and refine designs.

Identify Critical Metrics:

• Analyze customer application architectures and transaction workflows to identify key touchpoints, critical metrics, and monitoring requirements.

Business Insights & Recommendations:

• Use analytics to provide actionable insights and business recommendations, helping customers improve system performance and optimize workflows.

Platform Implementation:

• Oversee the planning and execution of platform implementation at customer sites, ensuring smooth and successful deployment.

Product Development Feedback:

• Work with the product team to develop new features, identify bugs, and address solution gaps based on customer feedback and your findings.

Continuous Learning:

• Keep up to date with emerging technologies such as Big Data, NoSQL databases, Elastic Search, MongoDB, and DevOps practices, and apply these learnings to enhance our offerings.

What You Bring

• Experience: At least 3+ years of experience in IT infrastructure, observability, or APM (Application Performance Monitoring).
• Infrastructure Expertise: Hands-on experience working with large-scale IT infrastructures, including applications, databases, networks, and transactions.
• Monitoring & Automation Tools: Experience with monitoring tools, automation platforms, and an understanding of observability principles.
• Scripting Skills: Proficiency in scripting (Python, Bash, or similar languages).
• Technology Familiarity: Knowledge or experience in technologies like Elastic Search, MongoDB, Big Data, SQL databases, ELK stack, REST APIs, JMX, and related observability tools.

Good to Have

Certification:

• CKA (Certified Kubernetes Administrator) certification is a plus.

What We Offer

Life at VuNet:

At VuNet, we re building a world-class observability platform proudly Made in India. As part of our team, you ll tackle some of the most exciting and complex challenges in the tech world, all while staying ahead of the curve with emerging technologies like Gen AI.

Collaboration & Innovation:

We re a team of passionate problem-solvers who thrive on collaboration, learning, and innovation. We embrace a high-trust, transparent workplace culture where you can take ownership, grow, and make a meaningful impact.

Growth & Development:

If you re excited to work with cutting-edge technology, drive real-world impact, and grow in your career, VuNet is the place for you.

Benefits for You

• Comprehensive health insurance coverage for you, your parents, and dependents.
• Mental wellness and 1:1 counseling support.
• A learning culture that promotes growth, innovation, and ownership.
• Transparent and inclusive workplace culture that values high trust.
• Access to Gen AI and integrated technology workspaces.
• Career development programs to enhance your skills through continuous training and support.