Sre - Service Delivery And Process Manager Job in Vmware

Job Description

Carbon Black is now part of VMware.As a standalone company, Carbon Black established itself as a leader in the endpoint security space. The product portfolio includes the rapidly growingCarbon Black Cloudplatform that delivers next-generation endpoint protection capabilities from the cloud. Now with the full resources of VMware, you have the opportunity to make an impact and build upon Carbon Blacks success.

Our Engineering team is moving at lightning speed on the breaking edge of technology.Youll be pullingexploring new ways to improve and measure the customers experience, building new processes,and engaging in state of the art engineering initiatives. Here, the engineering opportunities are endless. With this fast-paced, synergetic group, youll be working together and across the organization to ensure customer success all while continuing to build a product that protects their dearest assets.

What Youll Do

Aservice delivery manager's roleat VMware Carbon Blackfocuses on keeping clients satisfied with the company's servicesby doing the following:

• Help scale and improve the Incident Managementprocess at Carbon Black

• Create, deploy, and educate teams on the development of SLIs/SLOs/SLAs

• Build, improve, and facilitate thepostmortemandrelatedprocesses

• Build and report on KPIs for the Executive team providing visibility and guidance

• Build methodologies for tracking reliability and performance issues to give teams insight on where to improve customersatisfactionand overall product quality

• Create process efficiencies where needed to reduce operational burden and administrative tasks
  

What Youll Bring

• Bachelors degree in Computer Science, Engineering, MIS or other quantitative fields

• Experience with operational methodologiessuch as ITIL, Lean, Agile, or Kanban

• Excellent Project Management skills

• Ability to work with minimal supervision, making decisions based upon priorities, schedules and an understanding of business initiatives

• Ability to apply critical thinking to all aspects of the position

• Detail oriented with excellent documentation skills/methodologies, who can successfully manage multiple priorities

• Enjoy working in a cross-team collaborative environment

• Effectively communicate across various levels of the organization

• Experience in a 24x7x365 uptime environment

Bonus Points For

• Some knowledge of AWS services (EC2, S3, Lambda,DynamoDB, Kinesis,etc.)

• Experience analyzing data and supporting the use of data in an enterprise setting

• Some knowledge ofsoftware programming and infrastructure automation

• KeyPerformanceIndicatorreportingexperience

• Catchpoint syntheticmonitoring

• Experience with Change Management