Ecommerce Operations Specialist Job in Vmware

Job Description

Business Summary

VMware is a global leader in cloud infrastructure and business mobility. VMware accelerates customers digital transformation journey by enabling enterprises to master a software-defined approach to business and IT. With VMware solutions, organizations are building extraordinary experiences by mobilizing everything. Our customers are responding faster to opportunities with modern data and apps hosted across hybrid clouds, and safeguarding customer trust with a defense-in-depth approach to cybersecurity.

The VMware eCommerce team is looking for a full-time eCommerce Operations Specialist to support web store management, including extensively testing new enhancements/modifications, coupon code management, and overall operational support of the web store, team and strategy.

Job Role & Responsibility

• Daily support of overall webstore maintenance, updates and testing
• Supports eCommerce case queues; resolve and respond to as needed.
• In-depth, end-to-end testing of any site enhancements, product additions, promotions or any other site modification(s).
• Support coupon/promotional code program (create, modify, test, track)
• Support the maintenance of HTML-based email notifications
• Support Online Renewal Notification email/upsell program
• Performs quality audits to ensure all products and product data appearing on the website is present, relevant and accurate.
• Troubleshoots reported web store problems, resolves or escalates to support entity as needed. Identify possible solutions to management.
• Communicates with Design team to ensure banners on site are up-to-date and relevant; supports site banner updates as needed.
• Engages Translations Team to get sales copy translated into required languages.
• Supports the execution of product discounts, bundles and promotions
• Supports promotional calendar by readying sites with promotional content and pricing. Testing fully before launch.

Required Skills

• 1+ years experience supporting the administration of an eCommerce site; Magento a plus
• 1+ years working knowledge of order/payment management systems; Digital River experience a plus
• Experience with creating in HTML, CSS, some JavaScript formats
• Strong attention to detail, and excellent communication skills (both written and verbal).
• Self-starter with the ability to independently prioritize and manage multiple tasks/projects concurrently; is process-oriented and exhibits organizational skills.
• Possess a technical aptitude and analytical mindset with problem-solving skills; comfortable learning data analysis tools.
• An appreciation for creating great digital customer experiences based on best practices and trends.
• Strong interpersonal skills and the ability to work with individuals across all organizational levels required

Preferred Skills

• Strong project management skills
• Basic understanding of Google Analytics and SEO best practices
• Bachelor's degree in Business, Digital, Marketing, Computer Science or related field.
• Experience working with global teams and external development vendors
• Proficient in Excel. Familiarity with modern database and information system technologies is a plus