Cpq Lead Job in Vistra

Key Responsibilities

• Lead the Salesforce CPQ development/enhancement within the CRM Platform engaging with Business users and adhering to Vistra IT standards/policies.
• Expertise in business concepts for CPQ (Configure, Price, Quote).
• Technical expertise in configuration and limitations of Salesforce CPQ, formerly Steelbrick CPQ.
• Solve complex issues using troubleshooting methodologies combined with expert knowledge of Salesforce applications.
• Resolve and document recurring issues logged by Community Cloud users.
• Work closely with CRM Platform & CRM Business teams to assess business requirements, support change, and deliver consistently high-quality customer experience.
• Collaborate with team members in a virtual team environment to extend field experience and development capabilities to different geographies.
• Formulate solutions for critical issues with Declarative Tools (Workflows, Approvals, Formulas, etc.).
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the end user experience.

Technical Skills

• Admin Certification
• Business Concepts CPQ
• CPQ Specialist Certification
• Cross-functional Collaboration & Partnership
• Customer Experience
• Customer Service
• Declarative Tools
• Platform App Builder Certification
• Salesforce1 Mobile App
• Salesforce CPQ
• Steelbrick CPQ
• Ticket Resolution & Troubleshooting
• DevOps experience, GitHub preferred

Relevant Experience

• 4+ years of Salesforce CPQ experience in a global corporate environment with 3+ years of hands-on experience
• Relevant Salesforce CPQ implementation experience (hands on) to a global set of users across the world
• Relevant experience in implementation of complex products & bundles
• Relevant experience of customization of CPQ as per customer requirements
• Admin Certification
• Platform App Builder Certification
• CPQ Specialist Certification

Education

• Bachelor/Master of Computer Science or Engineering Graduate