Associate Account Manager Job in Vision Unlimited
Associate Account Manager
Vision Unlimited
4+ weeks ago
- Chandigarh, Chandigarh
- Not Disclosed
- Full-time
- Permanent
Job Summary
As an Associate Account Manager, you will be helping our Account Management team to act as a link between the company and our subscribers and you will be responsible for assessing subscriber s needs and finding ways to meet them in order to maintain good relationships. The Associate Account Manager promotes customer satisfaction, retention, compliance and process efficiencies.
Responsibilities:
Assist Account Management team to be the lead point of contact for all matters specific to the assigned subscribers.
Triage and resolve helpdesk requests from customers. Coordinate with various internal
departments to resolve these requests.
Actively maintain support quality by following and contributing to SOPs while classifying,
maintaining, and resolving helpdesk requests.
Internal and external communication that ensures accountability, execution and customer satisfaction.
Develop a deep level of understanding of the product and its architecture to effectively
support customer needs.
Assisting senior department members with preparation of SOPs, training documents and
other materials for presentations and meetings.
Excellent problem-solving skills to help resolve subscriber requests or complaints.
Excellent customer service and communication skills for dealing with different
stakeholders.
Strong organizational and management skills, including ability to manage and prioritize
multiple competing initiatives, while maintaining sharp attention to detail.
Strong analytical abilities and decision-making capabilities.
Ability to learn quickly and independently, strong team player.
Expert at Microsoft Office Suite, Google Apps, CRM and other help desk support software.
Any experience with payments Credit Card processing, ACH, Check, wires is highly
preferred.
Strong technical aptitude with the ability to absorb technical information and apply to
business solutions.
Roles and Responsibilities
Profile Summary:As an Associate Account Manager, you will be helping our Account Management team to act as a link between the company and our subscribers and you will be responsible for assessing subscriber s needs and finding ways to meet them in order to maintain good relationships. The Associate Account Manager promotes customer satisfaction, retention, compliance and process efficiencies.
Responsibilities:
Assist Account Management team to be the lead point of contact for all matters specific to the assigned subscribers.
Triage and resolve helpdesk requests from customers. Coordinate with various internal
departments to resolve these requests.
Actively maintain support quality by following and contributing to SOPs while classifying,
maintaining, and resolving helpdesk requests.
Internal and external communication that ensures accountability, execution and customer satisfaction.
Develop a deep level of understanding of the product and its architecture to effectively
support customer needs.
Assisting senior department members with preparation of SOPs, training documents and
other materials for presentations and meetings.
Desired Candidate Profile
Should have scored 60% & above throughout academics.Excellent problem-solving skills to help resolve subscriber requests or complaints.
Excellent customer service and communication skills for dealing with different
stakeholders.
Strong organizational and management skills, including ability to manage and prioritize
multiple competing initiatives, while maintaining sharp attention to detail.
Strong analytical abilities and decision-making capabilities.
Ability to learn quickly and independently, strong team player.
Expert at Microsoft Office Suite, Google Apps, CRM and other help desk support software.
Any experience with payments Credit Card processing, ACH, Check, wires is highly
preferred.
Strong technical aptitude with the ability to absorb technical information and apply to
business solutions.
Experience Required :
3 to 8 Years
Vacancy :
2 - 4 Hires
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