Customer Success Enablement Manager Job in Veralto Global

Our core values

We empower creativity and non-traditional thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates a driven advantage in the markets we serve.

We would love to have you on this journey with us!

The role

We are looking for a Customer Success Enablement Manager to drive our customer-centric strategies through our partner sales channel. This role is committed to boosting customer retention and leading impactful initiatives that foster long-term relationships and deliver significant value to our customers through channel partners. A core element of this position involves cultivating strong, collaborative relationships with Enfocus sales partners to achieve mutual success.

Key responsibilities include:

• Retention Channel: Overseeing follow-up sales efforts to enhance customer retention and maximize ongoing value.
• Channel Customer Journeys: Crafting and refining the customer experience across every stage of the lifecycle.
• Channel Feedback Loops: Establishing and managing systems to gather actionable feedback for continuous improvement.
• Channel Impact Follow-Up: Setting up, tracking, and assessing the effectiveness of channel initiatives to ensure successful outcomes.
• Case Management: Efficiently managing and resolving customer cases to maintain high levels of satisfaction and loyalty.

Your Education and/or Background Experience will include:

• Bachelor s degree or 2 years of experience in customer success, sales, or marketing
• English speaking and reading
• Understand the importance of good CRM management

It would be a plus if you also possess previous experience in:

• Experience with the printing (or graphic arts) industry is a plus