Salesforce Service Cloud Developer Job in Vbeyond Corporation

• In-Depth understanding of service cloud functionality such as Case Management, Live Agent, Omni Channel, Einstein BOT and Salesforce Knowledge
• Designed and developed solutions using Service Cloud automation (Flows, process builder, quick actions, macros, quick text).
• Full understanding of use cases related to support functionality for multiple interaction channels (mobile, phone, email, web, chat, and social media.)
• Collaborate with stakeholders and execution team to define and implement solutions using the Salesforce Service Cloud on Lightning Platform.
• Hands-on development experience using Salesforce configuration and customizations using Apex, Visualforce, Triggers, Scheduled, and Batch classes.
• Manage the process of evaluating, communicating, testing, resolving support issues and deploying per the Salesforce platform upgrades/releases as needed.
• Evaluate Service Now Tickets/ Epics/User-stories to convert functional requirements to technical requirements.
• Development Experience with Salesforce Lightning, Aura, LWC and integrating SFDC with multiple business applications.
• Experience with Development Tools and Technologies: Visual Studio Code (or similar IDE), GIT, Jenkins etc.
• Strong desire to learn. You are energized when new features and technologies become available and eager to understand them and maximize their potential.
• Experience with one or more general-purpose programming languages including but not limited to: Java, Python, JavaScript or other scripting languages.
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Hands on or good knowledge on CTI integration.
• Ability to work independently

Minimum Qualifications:

• 6+ years of experience working on configuration, development and implementation of Salesforce.com application.
• Experience in designing, coding, and implementing APEX code Triggers, Classes, Visualforce and Lightning components, SOQL and SOSL languages
• BE in Computer Science, a similar technical field of study or equivalent practical experience.
• Deep proficiency with salesforce.com APIs and security model.
• Certified Salesforce Service Cloud Developer ( Required ) **
• Salesforce Certified Platform Developer I, II highly preferred
• Highly developed written and verbal communication and interpersonal skills.

Preferred skills:

• Service cloud functionalities in Lightning experience
• REST API integration
• Build custom lightning components using Aura , LWC.

Well-rounded in both functional and technical aspects of a CRM engagement.

Regards

Aamina Bano

abano@vbeyond.com