Mulesoft Support Engineer Job in Valuemomentum

Responsibilities:

• Ensure applications, services, batch jobs are up & running during SLA hours.
• Health Monitoring and Reporting of issues using existing dashboard and tools.
• Respond to alerts and / or tickets that are either auto-generated or created by the users.
• Responding to NOC (Network Operation Centre) team calls
• Supporting incidents and work with application team to triage issues
• Coordinate for outage issues, pull in the required teams (Application team, Network team, Middleware team, Database team, Mainframe team/ any other teams, as required) to resolve the issues, analyze root cause of problems and minimize the adverse impact.
• Perform health check, post patching validations to be done.
• SOPs with effective FAQs on common problems and steps to resolve the issue.
• Identify and automate any manual/repeated tasks to improve efficiency.
• Should be proficient on Windows server access.
• Perform post release validation using test scripts provided by application team to ensure critical system components are up/running

Qualification, Skills & Experience:

• 3-4 years of experience working as L1 support professional managing 24/7 Customer facing applications.
• Strong experience in MuleSoft Any point Platform Administrator, Patching, Azure power shell scripting, ASB, AKS, Azure DevOps (Fundamental knowledge)
• Should have experience in Splunk monitoring and writing query to get desired results.
• Good experience in handling requests for azure infrastructure.
• Experience working on Application and Server monitoring as well as Ticketing tools
• Well versed with support process like SOP, NOC, Handover/Takeover, following SLA
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Need to be excellent team player.

About Valuemomentum:

Headquartered in New Jersey, US, ValueMomentum is one of the fastest-growing software & solutions firms focused on the Insurance, Healthcare and Financial Services domain. Our industry focus, expertise in technology backed by R&D, and our customer-first approach uniquely position us to deliver the value we promise and drive momentum to our customers initiatives. ValueMomentum is amongst the top 10 insurance-focused IT services firms in North America in terms of the number of customers. Leading insurers, banks, and healthcare firms trust ValueMomentum with their core transformation and digital transformation initiatives. We are looking for talented, passionate and creative people to join our rapidly expanding team and discover unlimited opportunities for growth!

What We Offer:

• Career Advancement: Individual Career Development, coaching and mentoring programs for professional and leadership skill development in a global and diverse work environment.
• Comprehensive training (functional & technical), valuable professional qualification and certifications
• Performance Management: Goal Setting, continuous feedback and year-end appraisal. Reward & recognition for the extraordinary performers.
• Culture: A highly transparent organization with an open-door policy and a vibrant culture.