Engineering Lead_24x7 Support Job in Valuemomentum

Responsibilities:

• Responsible for ongoing review of SLAs and MTTx metrics
• Identify process gaps and areas of improvements basis metrics, help project team to continuously improve
• Establish process and work with project teams to understand the ongoing changes going to production
• Review SOP s along with project teams and provide guidance for improvements
• Work closely with Program Lead and conduct thorough analysis of issues/alerts RCA and recommend any improvements
• Review knowledgebase articles periodically with project team and recommend improvements
• Experience in driving and responding to NOC (Network Operation Centre) team calls to understand and improve the process
• Expertise in building application monitoring Dashboards, help project teams in building such dashboards

Qualification, Skills & Experience:

• 12-14yrs of overall experience, with 5yrs relevant experience in managing support projects for US enterprise customers in 24 7 engagement model.
• Prior development experience in any technology is mandatory. This role is very dynamic and there will be lot of on-the-job learning. Suitable candidate should come with open mindset and be willing to learn new tools, process, techniques, especially related to Cloud (Multicloud). He/She should be able to work with internal stakeholders from teams across projects/accounts and customer teams (for proposals, solution/design discussions, critical to this engagement).
• This role is technical role and requires candidate to have in-depth expertise of various tools used for application and infrastructure monitoring (both on-prem and cloud).
• Ideal candidate should come with engineering mindset to automate, think of NoOps world, where automation is the key to solve problems in application and infrastructure monitoring.
• This is not a traditional support lead role to run the business-as-usual, this role requires you to come with a mindset to challenge the status-quo and bring efficiencies by way of creating automation recipes.
• Tools (not exhaustive): Dynatrace, AppInsights, Splunk, Remedy, ServiceNow, Azure DevOps (ADO), PowerShell, Sonar
• Technology (not exhaustive): Microsoft .Net, Java, Oracle, SQL Server, ESB, Azure/AWS PaaS, IaaS, API gateway and integrations

Pre-Sales and Solutioning:

• Support pre-sales effort- scoping, proposal, estimations, RFB, RFPs
• Propose design and solution, creating topologies
• Provide technical support to project teams during project delivery
• Monitor and review current processes/solution/design and recommend solutions. Present to customer manager/director

Technology focus:

• Have worked on supporting Microsoft/Java technology projects-based running in hybrid environment in 24 7 engagements
• Thorough understanding of the technologies, Tools and Platforms Microsoft Azure, AWS, .Net, Java, Dynatrace, AppInsights, Splunk, Remedy, ServiceNow. Not limiting to these toolsets, learn on-the-job, do PoCs, attend demos and pickup knowledge on new tools as required
• Comes with engineering mindset not traditional ITIL processes cloud services and on-premPrior web development experience is mandatory. Should have good experience in Web development for enterprise customers
• Very good understanding of application architecture (hybrid cloud infrastructure)
• Ability to understand complexities of applications, topology and architecture and gain meaningful insights for application/infrastructure monitoring.
• Provide technical leadership
• Thorough understanding of the Application neighborhood and interdependencies in a typical enterprise client environment (hybrid cloud wit legacy applications in mainframe, Java and .Net, cloud native applications/services)
• Create automation recipes, identify opportunities for efficiencies
• Identify and guide the team in implementing automation solution and tools for production support. Own such implementations take end-to-end responsibilities
• Identify technical skill gaps, work with project team to bridge the skill gaps, take ownership to drive such initiatives
• Experience individual, have a good technical know-how, to efficiently troubleshoot issues and guide the team
• Experience creating and maintaining Runbooks to provide guidance to project teams
• Prior experience using Microservices will be added advantage

About Valuemomentum:

Headquartered in New Jersey, US, ValueMomentum is one of the fastest-growing software & solutions firms focused on the Insurance, Healthcare and Financial Services domain. Our industry focus, expertise in technology backed by R&D, and our customer-first approach uniquely position us to deliver the value we promise and drive momentum to our customers initiatives. ValueMomentum is amongst the top 10 insurance-focused IT services firms in North America in terms of the number of customers. Leading insurers, banks, and healthcare firms trust ValueMomentum with their core transformation and digital transformation initiatives. We are looking for talented, passionate and creative people to join our rapidly expanding team and discover unlimited opportunities for growth!

What We Offer:

• Career Advancement: Individual Career Development, coaching and mentoring programs for professional and leadership skill development in a global and diverse work environment.
• Comprehensive training (functional & technical), valuable professional qualification and certifications
• Performance Management: Goal Setting, continuous feedback and year-end appraisal. Reward & recognition for the extraordinary performers.
• Culture: A highly transparent organization with an open-door policy and a vibrant culture.