Senior Trainer Job in Urban Company

Role: Senior Trainer l Cleaning Category

About the Company

Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfil this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

About the Role & Team

Urban Company s India business is divided into three large verticals with several core categories within these verticals. Each category has an independent user offering and supply pool and is led by a business head.

• Beauty vertical
• Salon for women: Skin-care services
• Salon for women: Hair, nails and make-up
• Men s grooming
• Spa therapy for men and women
• Treatments
• Home vertical
• AC and appliance repair
• Cleaning and Pest control
• Electricians, Plumbers, and Carpenters
• Painting
• Products business (Largely B2B sales)
• Beauty & spa products: Both OEM and private labels
• Water purifiers, RO filters, etc.
• Home solutions store
• Cleaning products
• Native
• Smart Locks and RO

We are seeking an experienced Senior Trainer for our Cleaning Category to join our dynamic team. The Senior Trainer will play a crucial role in ensuring the high-quality delivery of home cleaning services in our designated cities.

What You ll Do:

• Develop and deliver comprehensive training programs for partners in the cleaning category.
• Continuously update training materials to reflect industry advancements and company policies.
• Oversee the daily operations of the training department to ensure smooth and efficient functioning.
• Manage training schedules, ensuring timely completion of all training sessions.
• Monitor and evaluate training effectiveness and implement improvements as needed.
• Act as a liaison between the business team and the training coordinator to ensure alignment of training objectives with business goals.
• Communicate training needs, progress, and outcomes to relevant stakeholders.
• Conduct regular assessments and feedback sessions to evaluate the performance of trainers and trainees.
• Address any training deficiencies promptly and effectively to ensure consistent quality.
• Strategically allocate trainers based on their skills, experience, and availability to meet training demands.
• Monitor trainer performance and provide guidance to enhance their effectiveness.
• Provide leadership and direction to the training team during the Zonal Trainer s absence.

What We Need:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• 5+ years of experience in top-tier hotels, facility management, or startups, with a focus on training and development.
• Strong leadership and communication skills, with the ability to inspire and motivate teams.
• Proven experience in managing teams of trainers/professionals, preferably in hotels or facilities management.
• Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Proven ability to manage and coordinate teams effectively.
• High level of professionalism and commitment to quality.

At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavour to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.