Associate - Web Operations & Student Programs Job in Unstop

Associate - Web Operations & Student Programs

Unstop 4+ weeks ago

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Job Summary

Details:

Unstop (Formerly Dare2Compete) is looking for an Associate - Web Operations & Student Programs who can be the liaison between the Operations team and the users. They will be responsible for resolving users' issues and requests promptly. Prioritize, organize and execute solutions to said issues and requests.

Responsibilities of the Candidate:

Assist with challenging user requests or issue escalations as needed
Be the primary point of contact and build long-term relationships with user
Collaborate with the Operations team to maintain a healthy delivery pipeline and ensure timely delivery of client requirements within the agreed SLA
Cooperate with different departments to improve business operations
Communicate with the team to develop strategic operations goals
Make recommendations for business performance improvement
Monitor website performance and recommend ways to improve the user journey on the website
Liaise between the user and internal teams, interact and coordinate with all departments working on the same account
Receive and respond to approval and notifications
Resolve any issues faced by the users, ensure redressal for complaints within the shortest period
Update user through email, phone, and online presentations

Requirement:

Ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

Minimum qualification requirement

Required - Bachelor's or higher education

Experience Required :

0 to 2 Years

Vacancy :

2 - 4 Hires

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