Sr Sales Engineer Job in Uniphore

Key Responsibilities

• To be the primary owner for supporting Customer/Partners in the region for providing Sales Engineering support and drive both strategic and tactical plans.
• Prepare and deliver technical presentations and demonstrations explaining our solutions and services to Client Prospects and Partners.
• Have complete knowledge about the contact centre industry, business goals and challenges, related technology infrastructure and peripheral solutions.
• Develop use cases or examples that demonstrate value ofUniphoreoffering for one or more specific industry verticals, fields or business domains.
• Collaborate with Sales and Sales Engineering team to be responsive to client needs and drive long-term client satisfaction.
• Collaborate with Product Engineering and Global Service Delivery on Product feedback, solution validation and delivery launches.
• Maintain on-going learning and relevant technical knowledge by attending education/industry workshops, reviewing industry publications and interacting with ecosystem partners.
• Evolve content by providing region specific feedback and ensuring that content on all platforms is consistent.
• Interact with Customer during execution ofTest Drivesincluding:
• Be the main client point of contact and facilitate client touchpoint meetings
• Lead the executive client briefing presentation onTest Drivesfindings and results
• Engage with client technical and business stakeholders to align onTest Driverequirements and success criteria s

Qualifications

• In-Depthknowledge of contact centre and speech technology solutions including contact centre ACD platforms, cloud computing and customer engagement solutions including IVR, omni-channel engagement, and speech analytics powered by AI/ML.
• Demonstrate the ability to understand and be conversant about our company and articulate the distinct aspects and value of our products and solutions.
• Adept at using consultative skills to apply technology solutions to business challenges.
• Excellent listening, negotiation, and presentation skills
• Good understanding of the dynamics and critical success factors of the software product industry and implementation and delivery aspects of SaaS based solutions.
• Understanding and experience with providing engineering support in a business development/sales environment.
• Fluency in English (written and spoken)
• Ability to travel up to 25% may berequired.[within west region Pune/Mumbai/North -Delhi,gurgoan]

Industry Experience

• Must have7or more years of related experience in the contact centre domain, preferably with contact centre related operational and/or technical experience.
• Must have project management and/or business consulting experience in the contact centre industry.
• Experience in managing large and strategic accounts.
• Preference would be given to those with Conversational AI or Speech Analytics experience.