Senior Engineer Cloud Infrastructure Job in Uniphore

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.
At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX(User Experience)in a single integrated platform to transform and democratize customer experiences across industries.
Designation: Senior Engineer Cloud InfrastructureOverall Experience: 5 to 6 years experienceCertification: AWS/Azure certification is mandatory or equivalent experienceRole Requirement

Must have very good working knowledge of Amazon/Azure Cloud & Web Services Platform, Products & Services Exposure to SaaS software deployments and support is desirable Good knowledge of Relational and NoSQL Databases, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking etc. Knowledge of HA and DR on Cloud is desirable. Must have good understanding of Cloud Security concepts and services. Excellent working knowledge of Windows and Linux operating systems (Ubuntu, CentOS, RHEL) Experience of supporting and troubleshooting issues and performance Good Understanding of core networking concepts: VLANs, layer2/3 routing, access lists & load balancing Good understanding of design and architecture of Native Cloud applications, Cloud application design patterns and practices

Person Specification
Technical achiever with a strong work ethic, creative, collaborative, team playerA strong background in AWS/Azure and/or demonstrative hosting-specific technical skills:
Compute and NetworkingStorage and Content DeliveryDatabaseAdministration and SecurityDeployment and ManagementApplication ServicesAnalyticsMobile ServicesCloudFormationPreferable one AWS or Azure CertificationStrong communications skills, written and verbalPassion for technology and desire to learnAbility to prioritize under pressureSound problem solving abilityStrong documentation skillsProcess improvement identification & solutionPotential to work weekends and flexible hours
Job RequirementsKey Accountabilities

Build, operate and support AWS/Azure/Other Cloud environmentsRespond to support requests via emails/tickets and phone calls within response time SLAsClosely work with sales team and product engineering team to understand the cloud requirementsReady to work/coordinate with stakeholder in different geographical locationsExecuting and troubleshooting SaaS application deployment proceduresResponsible for creating cloud IT policies for internal organizationCoordinate with multiple cloud vendors for better pricing negotiationDevelopment of and continual improvement of automation and proceduresTroubleshoot performance degradation or loss of service as time critical incidentsAssist customers in the configuration of backup, patching and monitoring of servers and servicesDevelop and manage large multi-region multi-CPU virtual machine (VM) clusters and podsAbility to work with cloud monitoring tools to manage the resources and costAbility to estimate cloud cost for budgeting purposesBuild customer solutions, leveraging automation and delivery mechanisms for efficiency and scalabilityGood understanding knowledge of network best practices and firewall conceptsConfiguration and management of Linux servers in cloud and troubleshooting Strong knowledge in creating MFA for the servers using AD & Radius server in AWS/Azure.Good exposure to cloud security & compliance managementEnterprise grade configuration management toolsOwnership of issues, including collaboration with other teams and escalationSupport the success and development of others in the team