Learning Program Manager Job in Ukg
Learning Program Manager
- Noida, Gautam Buddha Nagar, Uttar Pradesh
- Not Disclosed
- Full-time
Position Overview
The Performance Support Learning Design Team is seeking a Learning Program Manager to join our dynamic group of learning experience designers and technical writers. This role requires a high proficiency in the English language, including effective communication and writing abilities. Additionally, program management skills, holistic thinking, and collaboration with Learning Design leadership are essential. The coordinator will play a significant role in maintaining the overall health and throughput of the team.
Key Responsibilities
Content Creation and Maintenance:
Assist with the creation and maintenance of content in our authoring system, Heretto, to fulfill team writing needs and publish daily release notes.Learning Request Management:
Create and update new learning requests for the Performance Support team using our intake request and backlog management system, ServiceNow.Resource Management:
Create, update, and maintain basic resource pages and curate deliverables for publishing using our content management system, Ingeniux.Documentation:
Write original content for resolved issues and bug fixes, as well as maintain internal business process documentation that formally outlines Performance Support best practices.Community Collaboration:
Write and update content addressing trending topics in the Community, collaborating closely with Community managers.Content Organization:
Assist writers in organizing content, archiving outdated materials, and applying metadata to topics.Translation Support:
Help writers move content through the translation/localization workflow in Heretto, including creating assignments and capturing screenshots in the Pro Suite for non-English languages.Monitoring and Reporting:
Monitor the Content Consumption dashboard and other reports to suggest areas of opportunity to Learning Design managers.Support Resource:
Serve as an available resource for Learning Program Managers when needed.
Fresher
2 - 4 Hires
