Customer Support Executive Job in Udyogwardhini Education Pvt. Ltd.

Job Description

We're hiring for a smart, business mindset individual who is results oriented and shall work well in all sort of customer & business support activities for our EdTech firm.

Job Responsibilities:

• Conducting customer satisfaction survey through feedback calls to understand what areas of company s products & services needs improvements
• Dealing and addressing customers problems or queries and churning out an easy-to-follow solution
• Indulge in increasing the services business through generating leads as well as converting the training leads for services
• Host online training, make the sessions interactive, engage participants and create an interesting learning environment in online sessions, keep question and answer sessions interactive
• Monitor whatsapp groups of each batch and solve customer queries (regarding recordings,certificates,link,payments etc)
• Manage Telegram channel communities, create engaging content and share latest updates

Experience/Requirements:

• Graduate or Master's Degree, CS/MCOM/MBA/BE/ME
• Relevant experience in services industry for minimum 1 year
• Candidate comfortable for 12 pm - 9 pm shift should only apply
• Solutions oriented attitude

Skills:

• Communication & Interpersonal Skills
• Analytical skills
• Problem/queries resolving
• Solutions oriented attitude
• Techsavvy

Job Type:

• Fulltime

Benefits:

• Paid Time Off, Performance Bonus, Yearly bonus, Paid Sick time off,

Schedule:

• Afternoon shift (12-9)

Education:

• Bachelor's/Master's Degree - CS/BCOM/MCOM/BE/ME/MBA

Experience:

• 1-2 years

Language:

• English, Marathi, Hindi

Work Remotely:

• No