Customer Care Executive Job in Tya Business Solutions Pvt. Ltd.

Keyskills : 1. Exceptional Communication Skills: Strong verbal and written communication abilities to effectively convey information and provide support to customers with clarity and professionalism. 2. Customer-Centric Approach: Genuine dedication to understanding and meeting the needs of customers, with a focus on delivering personalized and empathetic service. 3. Problem-Solving Aptitude: Proficient in analyzing situations, identifying root causes of issues, and offering creative solutions to resolve customer concerns. 4. Empathy and Patience: Demonstrated ability to handle challenging customer situations with empathy, patience, and a positive attitude. 5. Technical Proficiency: Familiarity with software products and technical aptitude to assist customers with basic technical inquiries and troubleshoot common issues. 6. Time Management: Effective time management skills to prioritize tasks and handle multiple customer interactions simultaneously while maintaining service excellence. 7. Adaptability: Ability to adapt to changing business needs and customer demands, remaining flexible in a fast-paced environment. 8. Team Player: Strong collaborative spirit to work effectively with cross-functional teams and contribute to a cohesive and supportive work environment. 9. Problem Escalation: Know-how to identify critical issues that require escalation to higher levels and appropriately escalate such cases while ensuring timely follow-up. 10. Attention to Detail: Meticulous attention to detail to accurately document customer interactions and track support cases in the CRM system. Qualifications: - High school diploma or equivalent; bachelor's degree preferred. - Proven experience in a customer service or support role, preferably in the software or technology industry. - Proficiency in using customer support software and CRM systems. - Familiarity with software troubleshooting and basic technical concepts. - Excellent command of spoken and written [English)]. - Strong problem-solving and conflict resolution skills. If you are enthusiastic about providing exceptional customer experiences and thrive in a collaborative environment, we welcome you to apply for the Customer Care Executive position Experience 2-3 years Interested candidates can drop there CV to below mail id -hr@tya.co.in for more details visit www.tya.co.in