BriefCase
BriefCase

Subject Matter Expert Job in Tudip Technologies Pvt Ltd

Subject Matter Expert

Tudip Technologies Pvt Ltd 4 weeks ago
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Job Summary

Roles & Responsibilities

  • Customer Interaction: Respond to customer queries promptly and accurately via phone, email, or chat.
  • Needs Assessment: Identify customer needs and assist them with specific product features.
  • System Updates: Maintain up-to-date systems, ensure standard operating procedures (SOPs) are current, and keep client communication in tickets organized.
  • Collaboration: Share feature requests and effective workarounds with team members.
  • Follow-Up: Follow up with customers to ensure their technical issues are resolved satisfactorily.

Qualifications Required

  • Educational Background: Graduate or above from a reputable institution.
  • Experience: Minimum of 1 year of experience as a Customer Support Specialist or in a similar customer service role.
  • Language Proficiency: Fluent in verbal and written English, with no grammatical errors.
  • Domain Knowledge: Familiarity with the eLearning domain is a plus.
  • Software Proficiency: Experience using help desk software and remote support tools.
  • Communication Skills: Excellent communication and problem-solving skills.
  • Presentation Skills: Strong presentation skills.
  • Multitasking Ability: Capability to multitask effectively in a fast-paced environment

Qualification :
Subject Matter Expert, SME, domain expertise, knowledge transfer, training and development, consultation, stakeholder engagement, industry standards, best practices, research and analysis, project management, cross-functional collaboration, documentation, regulatory compliance, process improvement, strategic planning, problem-solving, communication skills, mentoring, thought leadership.
Experience Required :

Minimum 1 Year

Vacancy :

2 - 4 Hires

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