Executive/ Senior Executive - Customer Relations (implant Location) Job in Ttk Services Pvt Ltd

Key Responsibilities

• Enquiry handling (email / calls) and sending report on a daily basis to TeamLead.
• MIS maintenance by liaising with the ops team for quicker closure.
• Liaising with Corporate / employees for additional supporting in due course of execution.
• Managing the Query management with the client employees / management by providing accurate information.
• Daily Status update to the client on the open applications through TTK portal.
• Providing a critical case report to Team Lead.
• Sending a completed report to Team lead on daily basis.
• Preparation and sending SLA reports to respective clients with Aging report as per the agreed timelines.

Candidate profile

• Excellent communication skills both written and verbal.
• Proficiency in using Internet and MS office tools.
• Ready to work in client location.
• Candidates should be well versed with reporting skills, analysis and team management.